Terms & Conditions

Please only proceed with your order if:

Your delivery is being made within the County of Kent

Your delivery is outside the ULEZ area (Ultra Low Emmisions Zone)


By placing an order for goods or services with us you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.


1. The www.coal4kent.co.uk website is operated by R A Mills Partnership and the purchase of goods from R A Mills is governed by these Terms and Conditions. 



2. Purchase Contract

2.1.To place an order you must be eighteen years old.

2.2. We will confirm acceptance of your order by email or phone call back to you (typically within 24 hours).


3. Prices and Delivery Charges

3.1.The price you will pay will be the website price at the time you placed or edited your order or the price quoted to you, subject only to any inadvertent technical error for which we will not be liable.

3.2. The prices stated on the website will be inclusive of any VAT payable.

3.3. The price of the goods does not include a charge for delivery.   The delivery charge may vary depending on your area.

3.4. Delivery is free on order over £75, Orders less than £50 are subject to an additional low order fee.  The maximum delivery/order charge will not exceed £10.

3.5  Deliveries can only be made in the County of Kent (Excluding the ULEZ) If we are required to enter the ULEZ to complete your order and addiontal charge of £15 will be made.  


4. Promotions

4.1. We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.

4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.

4.3. We reserve the right to offer different promotions to different customers at our complete discretion.

4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.


5. Methods of Payment

5.1. Payment may be made by debit or credit card (administrated using PayPal), Cash, Cheque or Direct Bank Transfer.

5.2. Payment will required at point of delivery or before.

5.3. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

5.4. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.


6. Delivery

6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly.

6.3. We will deliver your order to the delivery address that you selected when you placed your order. You may change your addresses at any time by contacting us.  Change of delivery address could result in additional charges.

6.4. The delivery day and time is agreed with you when you place your order. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we fail to deliver to the agreed time then we will endeavour to contact you as soon as we are able to reschedule your delivery time and date.

6.5. If we are unable to supply any of the items in your order we will contact you to agree appropriate substitutions or actions. If we have difficulty contacting you this may delay dispatch of your order.

6.6 Deliveries can only be made in the County of Kent (Excluding the ULEZ)


7. Changes and cancellation

7.1. You can amend your order or cancel it at any time by contacting us by either phone or email.


8. Defective Goods

8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing us upon deliver or by telephone or email within 24 hours of your order being delivered. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.

8.2. Product being returned must be unopened and in the original packaging.  Product collected that has been opened or tipped out will be charged at £50 per tonne.


9. Liability

9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.

9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.

9.3. We will not be liable to you or any third party for any consequential or incidental loss.

9.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.


10. Privacy and security

10.1. The information we request from you when you purchase goods or services from us will be treated by us with care and security.   We will not sell or rent your information to any third party for their marketing purposes.

10.2. Whenever we request personal detail or credit and debit card information from you we will use secure technology to encrypt the connection between us and you. No credit or debit card will be retained on file, either electronically or on paper.


11. Our right to cancel your order

11.1. We may suspend or cancel your order immediately at our reasonable discretion or if you breech any of your obligations under these terms and conditions.


12. General

12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.

12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.3. The content of the www.coal4kent.co.uk website is protected by copyright, trademarks, and other intellectual rights. 


Last updated 1st August 2023