Terms & Conditions

Terms and Conditions - Coal 4 Kent

Welcome to Coal 4 Kent, your trusted, family-run supplier of smokeless fuel, anthracite coal, and kiln dried logs in Kent. These Terms and Conditions govern the use of our website, www.coal4kent.co.uk, and the purchase of our products, including coal delivery in Kent, smokeless fuel, and hardwood logs. By accessing our site or placing an order, you agree to these terms, operated by R A Mills Partnership, based in Faversham, Kent. Please read them carefully.

1. General

  • Acceptance: Placing an order or using our website constitutes acceptance of these Terms and Conditions.

  • Business Details: Coal 4 Kent is operated by R A Mills Partnership, a family-run business registered in England, operating from Faversham but delivering all over Kent. Contact us at info@ramills.co.uk or via our contact page.

  • Compliance: Our fuels comply with The Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020, ensuring Ready to Burn certification for smokeless fuels and kiln dried logs.

2. Ordering and Payment

  • Order Process: Orders for smokeless fuel, anthracite coal, or kiln dried logs can be placed via our website, by email (info@ramills.co.uk), or by phone. All orders are subject to availability.

  • Pricing: Prices are as displayed on our website at the time of purchase. We reserve the right to amend prices shown in error.

  • Payment Methods: We accept:

    • Online payments via PayPal or card.

    • Cash, cheque, or bank transfer on delivery.

    • Invoiced payments for approved account holders.

  • Order Confirmation: Upon placing an order, you’ll receive a confirmation email with details. If there are issues (e.g., stock unavailability), we’ll contact you promptly to discuss alternatives.

3. Delivery

  • Delivery Areas: We offer coal and log delivery across Kent, including Maidstone, Ashford, Canterbury, Faversham, Tonbridge, Dartford, and Tunbridge Wells. See our delivery page for full coverage.

  • ULEZ Deliveries will not be made within the ULEZ area

  • Free Delivery: Orders over £85 qualify for free delivery within 1–3 working days. A delivery fee applies to orders under £85, based on your location.

  • Delivery Process: We aim to deliver within 1–3 days, with a confirmed slot. If you’re not home, we can leave orders in a safe, accessible location (e.g., driveway), as specified at checkout.

  • Failed Delivery: If delivery fails due to incorrect address details or inaccessible premises, additional charges may apply for redelivery.

4. Returns and Refunds

  • Return Policy: If you’re not satisfied with your smokeless fuel or kiln dried logs, contact us within 14 days of delivery to arrange a return. Products must be unused and in original packaging.

  • Refunds: Refunds or replacements will be processed within 7 days of receiving returned goods, subject to inspection. Delivery fees are non-refundable unless the product is faulty.

  • Faulty or Incorrect Goods: If we deliver incorrect or defective fuel, contact us at info@ramills.co.uk for a prompt resolution, including replacement or refund.

5. Cancellations

  • Customer Cancellations: You may cancel your order before dispatch by contacting us. If the order has been dispatched, our return policy applies.

  • Our Right to Cancel: We reserve the right to cancel orders due to stock unavailability, pricing errors, or other unforeseen issues. You’ll be notified immediately and offered a refund or alternative product.

6. Liability

  • Product Use: Our Ready to Burn smokeless fuels and kiln dried logs are supplied for domestic use in compliance with UK regulations. We are not liable for damage caused by improper storage, handling, or use in non-compliant appliances (e.g., non-Defra-exempt stoves in Smoke Control Areas).

  • Website Use: We strive to ensure our website is accurate and functional but are not liable for technical issues, errors, or interruptions. Contact us if you experience problems.

  • Limitation: Our liability is limited to the value of the purchased goods, except where prohibited by law.

7. Complaints

  • We’re committed to excellent service. If you have a complaint about our coal delivery in Kent or any product, contact us at info@ramills.co.uk or via our contact page. We’ll aim to resolve issues within 5 working days, in line with our Approved Coal Merchants Scheme standards.

8. Privacy and Data

  • Data Protection: Your personal information is handled in accordance with our Privacy Policy and GDPR regulations. We use cookies to enhance your shopping experience, as noted in our cookie notice.

  • Account Security: If you create an account, you’re responsible for keeping your login details secure.

9. Intellectual Property

  • Please contact us before using any information on our website for commercial use

10. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

  • We may update these Terms and Conditions to reflect changes in law, business practices, or website functionality. The latest version will be posted on this page, with the effective date below.

Last Updated: 7 August 2025

Contact Us
For questions about these Terms, our smokeless fuel, or coal delivery in Kent, reach out to us:

  • Email: info@ramills.co.uk

  • Phone: 07469 623 437

Thank you for choosing Coal 4 Kent, your local, Approved Coal Merchants Scheme member for smokeless fuel and kiln dried logs in Kent!