FAQs

FAQs - Coal 4 Kent

Welcome to the FAQs page for Coal 4 Kent, your trusted, family-run supplier of smokeless fuel, coal, and kiln dried logs in Kent. Based in Faversham, we deliver high-quality, Ready to Burn certified fuels to homes in Maidstone, Ashford, Canterbury, Tonbridge, and across Kent. Below, we answer common questions about our products, delivery, and services to help you choose the best fuel for your home.

About Our Fuels

What types of fuel do you sell?

We offer a range of Ready to Burn certified fuels, including:

Smokeless Fuels: HETAS-approved options like Homefire Ovals, Excel, and Wildfire for open fires, multi-fuel stoves, and room heaters.
Anthracite Coal: High-carbon, low-smoke Anthracite Small Nuts for stoves and gravity-fed boilers.
Kiln Dried Logs: Hardwood logs with less than 20% moisture, ideal for wood-burning stoves and open fires.

Browse our products to find the perfect fuel for your needs.

Are your fuels compliant with the UK house coal ban?

Yes, all our fuels comply with The Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020, effective 1 May 2023. We no longer sell traditional house coal, and our smokeless fuels and kiln dried logs carry the Ready to Burn certification, ensuring low smoke and sulphur emissions. This makes them legal for use in Smoke Control Areas across Kent, such as parts of Canterbury and Maidstone.

Which fuel is best for my fireplace or stove?

Open Fires: Use Homefire Ovals or Newheat for long-lasting, low-smoke heat.
Multi-Fuel Stoves: Anthracite Small Nuts or Phurnacite provide consistent, high heat output.
Wood-Burning Stoves: Our Kiln Dried Hardwood Logs (e.g., chestnut) burn hotter and cleaner than seasoned wood.
Room Heaters or Boilers: Anthracite or Homefire Ovals are ideal for sustained burning.

Need more info? Call us for personalized advice on 07469 623 437

Why choose kiln dried logs over seasoned wood?

Our kiln dried logs have less than 20% moisture, compared to 30–50% for unseasoned wood. This means:

Cleaner burning with less smoke and creosote buildup.
Higher heat output for efficient heating.
Compliance with Ready to Burn standards for eco-friendly fires.

Perfect for Kent homes in Ashford, Tunbridge Wells, and beyond!

Are your fuels eco-friendly?

Yes, our Ready to Burn smokeless fuels and kiln dried logs produce significantly less PM2.5 (particulate matter) than house coal or wet wood, reducing air pollution. Our wood briquettes are carbon-neutral, supporting the UK’s net-zero goals. As an Approved Coal Merchants Scheme member, we prioritize sustainable, high-quality fuels.

Do you sell House Coal?

No, it is now illegal for a merchants to sell house coal to domestic properties for more detailed information please click here

Delivery and Ordering

Where do you deliver in Kent?

We offer fast, reliable delivery across Kent, including Maidstone, Ashford, Canterbury, Faversham, Tonbridge, Dartford, Tunbridge Wells, and more. Orders over £100 qualify for free delivery within 1–3 days. Check our delivery page for a full list of areas and postcode coverage.

How long does delivery take?

Most orders are delivered within 1–3 working days. We’ll contact you to confirm a delivery slot. For urgent needs, contact us on 07469 623 437 to discuss next-day options, subject to availability.

What is the minimum order for free delivery?

Orders over £100 qualify for free delivery across Kent. For orders under £100, a delivery fee applies.

Can I track my order?

No, sorry tracking is not yet offered but we will always communicate with you before delivery to arrange a time and date that works for you.

What if I’m not home for delivery?

No worries! We can leave your order in a safe location (e.g., driveway or garage) if you provide instructions during checkout. Please ensure the delivery area is accessible.

Payment and Returns

What payment methods do you accept?

We offer flexible payment options:

Online: Pay securely via PayPal or card at checkout.
On Delivery: Pay by cash, cheque, or bank transfer (details provided at checkout).

What is your return policy?

If you’re not satisfied with your order, contact us within 14 days to arrange a return, subject to our terms and conditions. Fuels must be unused and in original packaging. We’ll work with you to resolve any issues promptly, as per our complaints process.

General Questions

What are Smoke Control Areas, and how do they affect me?

Smoke Control Areas, enforced in parts of Kent like Canterbury and Maidstone, restrict the use of high-smoke fuels like house coal and wet wood. Only Ready to Burn smokeless fuels or kiln dried logs can be burned in Defra-exempt stoves. Check your postcode on the DEFRA website to confirm if you’re in a Smoke Control Area.

How do I maintain my stove or fireplace?

Use Ready to Burn Fuels: Our smokeless fuels and kiln dried logs reduce creosote and smoke buildup.
Regular Chimney Sweeping: Schedule annual sweeps with a Guild of Master Chimney Sweeps member to ensure safety and efficiency.
Burn Efficiently: Use smaller, hotter fires to minimize emissions and maximize heat.

Why choose Coal 4 Kent?

As a family-run, Faversham-based business, we’re proud to be part of the Approved Coal Merchants Scheme. We offer:

HETAS-approved, Ready to Burn fuels for compliance and quality.
Free delivery on orders over £85 across Kent.
Expert advice and friendly service for homes in Canterbury, Maidstone, Ashford, and beyond.
Eco-friendly options to support cleaner air and sustainable heating.
Support a local business

I’m having trouble with your website. What should I do?

If you encounter issues (e.g., checkout errors or page loading), please contact us at info@ramills.co.uk or call us directly. We’re here to help, and our team will resolve any technical problems quickly.

Still Have Questions?

We’re here to assist Kent customers with all your fuel needs. Email us at info@ramills.co.uk, call us, or visit our contact page for personalized support.

Ready to order? Shop our range of smokeless fuels and kiln dried logs today!